Customers Frequently Ask?

We have collated most asked questions by our cutomers and provided Answers Below.

People Ask?

Don’t let the unknown hold you back; as the saying goes, facts remain unchanged even if they’re overlooked. Explore the most common inquiries about Swag, our website, and our operational processes below. Should you have a question that remains unanswered, feel free to contact us via email at info@lotustravel.com.ng.

Payment

If you are paying by credit card, you will have to pay a processing fee to the card processor company but the fee is very negligible. but if you paying at the agency or making a bank tranfer you won’t be paying extra fee.

To make it easier for customers to confirm reservations, We accepts the following payment options:

  • Credit and Debit cards to ensure that the payment is secure and quick. Further, the customers can use all forms of cards like MasterCard, Visa, or American Express.
  • The customers can even make payments using cash and check by opting for the pay later option.

You can contact us for further evaluation of your destination and purpose.

it varies by airline, Please read the airline terms and condition.

Reservation

Planning a vacation and wish to grab the affordable deals for your reservations?  you make reservation online or kindly contact support for help.

Note Refund are subject to eligibity. Please read Airline terms and condition for eligibity before requesting for a refund.

Claiming a refund:

  • Via phone call: The traveler can dial the contact number available on the website and contact the representative. Further, they can provide the booking details. If the booking is found eligible, then one can claim a refund for the same.
  • Via email: Also, the traveler can send an official email to Swag explaining the reason for the last-minute cancellation or change in plan and process a refund. Once the request is submitted, the customer will get a refund to the original payment source.

As lotus confirms reservations in collaboration with the service providers, in case of travel emergencies, one needs to reach out to the airline or hotel directly to seek suitable solutions as per their issues and queries.

However, if customers have doubts or issues regarding the reservations and booking can directly contact Our representatives via phone call, email, social media handles to seek required assistance to manage the reservations in time.

Please read the airline Bagage rules.